| GUARANTEES: · All
Appliances are guaranteed to fit original work model. |
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· Appliances are guaranteed against breakage for 90 days. |
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· If returning an appliance please send the original work model
and a reason for return. |
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| SCHEDULING: ·
Removable Appliances, Fixed Appliances and Splints/Nightguards
3 days |
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· Functional Appliances and Snoring/Sleep Apnea
5 days |
|
· Study Models
7 days |
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| SHIPPING: · We provide
postage paid mailing labels for your convenience. We charge a
single postage and handing fee of $7.50 per box. Please go
to the "Forms Online"
page to download labels and prescriptions. |
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· Shipping is usually 2-3 days each way in addition to the "in
lab" times. |
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· You may call or e-mail us to receive a current price list,
mailing supplies and prescription forms. |
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| BILLING and PAYMENTS:
· An invoice is sent with
each case. Please keep your invoice to cross check the monthly
statement. |
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· Statements are set out at the end of each month with a
summary of the invoices for the month. |
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· Payments are due by the 30th if the month. Payments may
be made by check or credit card (MasterCard, Discover or Visa).
|
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· Past Due Accounts will be charged a 1.5% monthly
service charge. |
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| TECHNICAL ASSISTANCE:
· Please call our toll free number 1-888-744-1588 for assistance
or questions on appliance design. |
